Pet Store Business Plan Template [Updated 2023]

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VII. Operations Plan

This Section's Contents

You can download our Business Plan Template (including a full, customizable financial model) to your computer here.

Functional Roles

In order to execute [Company Name]’s business model, the company needs to perform many functions, including the following:

Retail Functions

  • Provide customer service
  • Educate customers on their potential pets
  • Operate cash register
  • Stock shelves
  • Merchandise displays
  • Janitorial functions

Animal Care Functions

  • Feed animals
  • Clean out cages
  • Conduct health checkups
  • Groom and bathe animals as necessary

Administrative Functions

  • Bookkeeping
  • Marketing
  • General administrative functions
  • Sourcing and storing supplies
  • Hiring and training staff


The following are a series of steps that lead to our vision of long-term success. [Company Name] expects to achieve the following milestones in the following [xyz] months:

[Date 1]Finalize lease agreement
[Date 2]Design and build out [Company Name]
[Date 3]Hire and train initial staff
[Date 4]Kickoff of promotional campaign
[Date 5]Launch [Company Name]
[Date 6]Reach break-even

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