Thrift Store Business Plan Template [Updated 2024]

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VII. Operations Plan

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You can download our Business Plan Template (including a full, customizable financial model) to your computer here.

Functional Roles

[Company Name] will carry out its day-to-day operations as a thrift store. There will also be numerous administrative functions involved.

In order to execute on [Company Name]’s business model, the Company needs to perform several functions. [Company Name] anticipates using the services of X employees, divided into the following roles.

Service Functions

  • Team of donation in-take and preparation
  • Shift Managers

Administrative Functions

  • General and administrative functions including tax payments, marketing, bookkeeping, etc.
  • Hiring and training staff
  • Filing and maintaining accurate records and files of all sales
  • Brand management/social media
  • Scheduling of staff


The following are a series of steps that lead to our vision of long-term success. [Company Name] expects to achieve the following milestones in the following [xyz] months:

[Date 1]Finalize lease agreement
[Date 2]Design and build out [Company Name]
[Date 3]Hire and train initial staff
[Date 4]Kickoff of promotional campaign
[Date 5]Launch [Company Name]
[Date 6]Reach break-even

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