Ice Cream Shop Business Plan Template [Updated 2024]

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VII. Operations Plan

This Section's Contents

You can download our Business Plan Template (including a full, customizable financial model) to your computer here.

Functional Roles

[Company Name] will need to fulfill the following functional roles in order to execute their business plan and ensure the company’s success:

Administrative Functions

  • General & administrative functions including legal, marketing, bookkeeping, tax, etc.
  • Sourcing and storing ingredients
  • Hiring and training staff

Small Kitchen Functions

  • Ice Cream and Smoothie preparation
  • Maintain sink, counter, serving utensils, and blender cleanliness at all times
  • Ongoing ice cream menu creation and modification

Store/Retail Functions

  • Order taking and fulfillment (for take-out and dine-in)
  • Customer service
  • Janitor personnel to maintain cleanliness at al times


[Company Name] will achieve the following milestones in the following [] months:

  • Secure prime 1,500 square foot space in retail location
  • Develop website, logo, and company website
  • Secure small business loan bank financing
  • Implement advertising and public relations campaign
  • Hire and train staff
  • Finalize ice cream and smoothie menu
  • Plan and execute effective Pre-Grand Opening Event
  • Grand Opening of [Company Name]
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