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Urgent Care Business Plan Template [Updated 2022]

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VII. Operations Plan

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Functional Roles

[Company name] will carry out its day-to-day operations primarily on a walk-in basis. Patients will visit the clinic when illness or injury makes it necessary. These visits will primarily occur in-clinic. For emergency purposes, appointments can be conducted over the telephone.

[Founder’s name] will work on an as-needed basis, but can be expected to be present in the office during normal business hours. The company will also employ an administrative assistant who will also support marketing and client relationship development efforts.

Milestones

Company name]’s long term goal is to become the number-one local urgent care clinic in the [city] area. We seek to be a household name and the standard by which other clinics are judged. We seek to do this by ensuring effective treatment and positive patient outcomes.

The following are a series of path steps that will lead to the vision of long term success. [Company Name] expects to achieve the following milestones in the following [xyz] months:

DateMilestone
[Date 1]Finalize lease agreement
[Date 2]Design and build out [Company Name] location
[Date 3]Hire and train initial staff
[Date 4]Kickoff of promotional campaign
[Date 5]Reach break-even
[Date 6]Add second location

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