Physical Therapy Business Plan Template [Updated 2024]

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VII. Operations Plan

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You can download our Business Plan Template (including a full, customizable financial model) to your computer here.

Functional Roles

[Company Name] will carry out its day-to-day operations primarily on an appointment basis. Patients will need to call the company beforehand to make an appointment. [Company Name] will have a comfortable waiting area, but patients are likely to be seen within 5-10 minutes of checking in at the front desk.

In order to execute on [Company Name]’s business model, the Company needs to perform several functions. [Company Name] anticipates using the services of X employees, divided into the following roles.

Service Functions

  • Occupational therapy
  • Geriatric therapy
  • Pediatric therapy
  • Neurological therapy
  • Hand and foot therapy
  • Maintenance personnel

Administrative Functions

  • General and administrative functions including legal/compliance, marketing, bookkeeping, etc.
  • Hiring and training staff
  • Appointment making and patient in-take
  • Medical biller/coder
  • Equipment and supply procurement


The following are a series of steps that lead to our vision of long-term success. [Company Name] expects to achieve the following milestones in the following [xyz] months:

[Date 1]Finalize lease agreement
[Date 2]Design and build out [Company Name]
[Date 3]Hire and train initial staff
[Date 4]Kickoff of promotional campaign
[Date 5]Launch [Company Name]
[Date 6]Reach break-even

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