VII. Operations Plan
[Company Name] will book appointments via the internet and call-ins during business hours. Dog daycare services will be available 6 days a week from 7am until 7pm. Boarding services are round-the-clock, with check-in and check-out between the hours of 7am and 7pm.
[Founder’s Name] will work as the primary salesperson for the company’s services, although the assistant manager and administrative assistant may be trained in sales activities over time. The assistant manager will manage company operations, under [Founder’s Name]’s supervision. The administrative assistant will handle basic scheduling work for the assistant manager, as well as light bookkeeping, answering phones, and organizing human resources.
Milestones
[Company Name]’s long term goal is to become the highest quality provider of dog daycare services in the [city] area. We seek to do this by ensuring customer satisfaction and maintaining a safe and stimulating environment where dogs are happy.
The following are a series of steps that will lead to this long-term success. [Company Name] expects to achieve the following milestones in the following [xyz] months:
| Date | Milestone |
|---|---|
| [Date 1] | Finalize lease agreement |
| [Date 2] | Design and build out [Company Name] |
| [Date 3] | Hire and train initial staff |
| [Date 4] | Launch [Company Name] |
| [Date 5] | Reach break-even |
