Call Center Business Plan Template
If you want to start a call center business or expand your current call center, you need a business plan.
The following business plan template gives you the key elements to include in a winning Call Center business plan.
Sample Business Plan For Call Centers
Below are links to each of the key sections of a sample business plan for a successful call center operation.
I. Executive Summary– The Executive Summary provides an overview of your business opportunity and summarizes the business plan.
II. Company Overview– The company analysis includes information about your business concept, call center services and legal structure.
III. Industry Analysis– The industry analysis includes market research that supports your business and provides insights into market trends and the call center industry.
IV. Customer Analysis– The customer analysis provides an overview of your target market.
V. Competitive Analysis– The competitive analysis should identify your direct and indirect competitors and highlight your competitive advantage.
VI. Marketing Plan– The marketing plan includes your marketing strategies and search engine optimization plan.
VII. Operations Plan– The Operations Plan includes information on your call center operations and processes.
VIII. Management Team– The management team section includes a profile of the business owner and business management, their experience and company responsibilities.
IX. Financial Plan– The financial plan includes financial projections, a cash flow statement, profit and loss statement and balance sheet.