Non-Emergency Medical Transportation Business Plan [Updated 2024]

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II. Company Overview


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Who is [Company Name]?

[Company Name] was formed one year ago to meet the priority needs of non-emergency transportation clients who are not able to, for a variety of reasons, travel via a typical car. Our motto, “Our Excellent Service Travels with You,” details the importance we place on serving our customers and meeting their needs during transport. Our name, [Company Name], also represents our determination to bring the very best level of care and service to each transport client.

The services of [Company Name] may include the following types of transportation: doctor visits, trips to or from a hospital or clinic, visits to mental health specialists or physical therapists and other professionals. The clients of [Company Name] may include those who have medical or cognitive impairment and cannot drive themselves, or those who require assistance during appointments or needed visits. Clients may also include those who don’t feel comfortable driving on highways, driving long distances or driving at night.

At [Company Name] we offer a unique “10-Point Client Care System” for non-emergency medical transportation, designed to thoroughly cover the critical steps necessary to successfully transport our clients. This system is unique to our company, offering the most comprehensive steps to be found in this industry to safely and comfortably transport non-emergency medical clients.

Each “10-Point Client Care System” is created specifically to meet the primary client’s needs. For example, the 10 points may look like the following example:

  1. Pick up our primary client at XYZ Hospital; use the wheelchair lift.
  2. Confirm any medical needs, such as oxygen or IV lines, are utilized per plan.
  3. Assist support provider with van entry. Offer choice of music, if desired.
  4. Offer water to our primary client and/or support provider.
  5. Determine that all contact points of safety are secured within the transport van.
  6. Confirm that all interior and exterior doors and medical equipment are secured.
  7. Confirm that the client and support provider have been properly secured.
  8. Confirm the destination for the transportation.
  9. Drive to the destination.
  10. Assist primary client and support provider with disembarking and delivery.

In addition to our primary clients in need, we recognize that our clients very often travel with support personnel or a family member. Therefore, we consider all of those associated with the primary client to be our clients, as well. We offer comfortable seating within our transport vans and small amenities for clients and support assistants.

Our aggregated services demonstrate our care and concern for our clients and actively demonstrate our motto, “Our Excellent Service Travels with You”.

[Company Name]’s History

[Company Name] has recently been formed as an S-corporation. The three partners of this corporation, [Founder’s Name], [Founder’s Name], and [Founder’s Name] have created [Company Name] after crafting a unique vision while working at a non-emergency medical transportation company in a nearby city.

The three founders realized they could approach the idea of non-emergency medical transportation in a much more effective way by viewing the business as one with a primary client and a client team, both of whom are highly important for success. In other words, they determined that they needed to establish excellent relationships to fulfill their care initiatives. Their unique concept results in better outcomes and strengthened relationships across the board.

Upon launching [Company Name] one year ago, the founders implemented their concept and observed the results, with over 94% of first-time clients making additional appointments. Also, clients have referred [Company Name] to their friends, who have also become clients through this word-of-mouth process.

[Company Name]’s Products/Services

[Company Name] has created a simple platform for each non-emergency medical transportation service provided: the company considers all primary clients, support providers, family members and administrative personnel to be part of one team. Using this concept, [Company Name] is able to offer the best communication, comfort options and transport services in the industry.

[Company Name] offers non-emergency medical transportation services in two ways:
First, arrangements can be made for “single transport” clients. This includes, for example, a patient who has been discharged from the hospital and needs transport to a residence or care facility. Such travel may include a one-way transport or a round-trip transport to one destination, such as a doctor’s office or medical clinic. The arrangements for a “single transport” appointment are easily made via the [Company Name] website or in a phone call to the company’s service desk.

The second type of non-emergency medical transportation offered by [Company Name] is a “Client Care Package.” This includes a set number of transport services in packages of 5,10, or 20 round-trips. Clients opt for these packages when they regularly utilize [Company Name] services.

For example, a client who needs to visit a physical therapist on a bi-weekly basis would want to purchase a Client Care Package of 10 round-trips to facilitate a month of regular service. Because the Client Care Packages are discounted and bundled for clients, costs overall are lower. Clients can effectively use the regular non-emergency medical transportation services of [Company Name] at a lower cost than all of the competitors in the regional area when clients choose a Client Care Package. Arrangements for Client Care Packages can easily be made via the [Company Name] website or by phone call.

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