Non-Emergency Medical Transportation Business Plan [Updated 2024]

I. Executive Summary

You can download our Business Plan Template (including a full, customizable financial model) to your computer here.

Business Overview

[Company Name] was formed one year ago to meet the priority needs of non-emergency transportation clients who are not able to, for a variety of reasons, travel via a typical car. Our motto, “Our Excellent Service Travels with You,” details the importance we place on serving our customers and meeting each of their needs during transport. Our name, [Company Name], also represents our determination to bring the very best level of care and service to each transport client.

The services of [Company Name] may include the following types of transportation: doctor visits, trips to or from a hospital or clinic, visits to mental health specialists or physical therapists and other professionals. The clients of [Company Name] may include those who have medical or cognitive impairment and cannot drive themselves, or those who require assistance during appointments or needed visits. Clients may also include those who don’t feel comfortable driving on highways, driving long distances or driving at night.

At [Company Name] we offer a unique “10-Point Client Care System” for non-emergency medical transportation, designed to thoroughly cover the critical steps necessary to successfully transport our clients. This system is unique to our company alone, offering the most comprehensive steps to be found in this industry to safely and comfortably transport non-emergency clients.

In addition to our primary clients in need, we recognize that our clients very often travel with personal support, such as a family member, or medical care personnel, who may assist the client during travel. To accommodate these companions, we offer comfortable seating options, including reclining seats, within our transport vans. We also offer amenities for care personnel or family members during transport, such as chilled water in warm weather and travel blankets for warmth in the winter months.

Services Offered

[Company Name] offers non-emergency medical transportation services in two ways. First, we arrange travel for “single transport” clients. This includes, for example, a patient who has been discharged from the hospital and needs transport to a residence or care facility. Such travel may include a one-way transport or a round-trip transport to one destination, such as a doctor’s office or medical clinic. The arrangements for a “single transport” appointment are easily made via our website or in a phone call to our company.

The second type of non-emergency medical transportation offered by [Company Name] is a “Client Care Package.” This includes a set number of transport services in packages of 5,10, or 20 round-trips. Clients opt for these packages when they regularly utilize our services. For example, a client who needs to visit a physical therapist on a bi-weekly basis would want to purchase a Client Care Package of 10 round-trips to facilitate a month of regular service. Because our Client Care Packages are discounted and bundled for our clients, costs overall are lower. Our services are set at a lower cost than all of our competitors when our Client Care Packages are used. Arrangements for a Client Care Package can be made via website or by phone call.

Customer Focus

[Company Name] serves clients within a 50 mile radius of [location]. We serve primary clients and those who assist and serve them. The demographics of current and potential clients are as follows:

• 198,700 residents in the regional area
• 19% of those residents will or currently require non-emergency medical transportation
• 8% of residents regularly require non-emergency medical transportation
• Average income: $79,400
• 36% residents have partial insurance coverage for medical transportation
• Median age: 47 years old

Management Team

[Company Name] has recently been formed as a S-corporation. The three partners of this corporation, [Founder’s Name], [Founder’s Name], and [Founder’s Name] have created [Company Name] after crafting a vision while working at a non-emergency medical transportation company in a nearby city.

The three founders realized they could approach the idea of non-emergency medical transportation in a much more effective way by viewing the business as one with a primary client and a client team, both of whom are highly important for their success. In other words, they determined that their service needed to extend to several associates rather than their primary client and they needed to establish excellent relationships with each to fulfill their care initiatives. Their unique concept considers each person on the client team as important and critical to their on-going success, which results in better outcomes and strengthens relationships across the board.

[Founder’s Name] holds a bachelor of business degree and is experienced as general manager of a non-emergency transportation company.

[Founder’s Name] is a graduate of the University of Chicago and worked as the accountant and financial manager of the same non-emergency medical transportation company,

[Founder’s Name] holds a master’s degree in marketing and was the marketing and sales manager of the same non-emergency medical transportation company.

[Company Name] is currently seeking additional partners and employees to round out and build up [Company Name] in this initial phase and throughout successive growth phases of the company during years 2 through 10.

Success Factors

[Company Name] is uniquely qualified to succeed due to the following reasons:

• The founders of the company are highly experienced within the non-emergency medical transportation industry
• Although [Company Name] is a young company with only one year of trackable business, it has already proven to bring a fresh perspective in a mature industry.
• A unique file-building system within [Company Name] includes everyone assisting in the transportation process, allowing excellent communication and care before, during and after transportation.
• A custom-designed and implemented “10-Point Client Care System” reduces risk and ensures safe transportation.
• Transportation is offered in two creative formats that best suit our client’s needs: Clients can choose from single-transport pricing and options or “Client Care Packages” containing a set number of bundled transports at a reduced price.

Financial Highlights

[Company Name] is currently seeking $470,000 to launch broad initiatives of the company plan, employ additional personnel and add service transport vans. Specifically, these funds will be used as follows:

• Initiative launch: $50,000
• Working capital: $250,000 to pay for new hire salaries, operations overhead and marketing costs until [Company Name] reaches break-even point.
• Service transport vans: $170,000 to purchase three new, fully-equipped non-emergency medical transportation vans

Top line projections over the next five years are as follows:

Financial Summary	FY 1	FY 2	FY 3	FY 4	FY 5
Revenue	$560,401	$782,152	$1,069,331	$1,379,434	$1,699,644
Total Expenses	$328,233	$391,429	$552,149	$696,577	$776,687
EBITDA	$232,168	$390,722	$517,182	$682,858	$922,956
Depreciation	$7,000	$7,000	$7,000	$7,000	$7,000
EBIT	$225,168	$383,722	$510,182	$675,858	$915,956
Interest	$6,016	$5,264	$4,512	$3,760	$3,008
Pre Tax Income	$219,152	$378,458	$505,670	$672,098	$912,948
Income Tax Expense	$76,703	$132,460	$176,985	$235,234	$319,532
Net Income	$142,449	$245,998	$328,686	$436,864	$593,416
Net Profit Margin	25%	31%	31%	32%	35%