Courier Business Plan Template [Updated 2024]

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VII. Operations Plan

You can download our Business Plan Template (including a full, customizable financial model) to your computer here.

Functional Roles

[Company Name] has a management team of five executive directors and a staff of 29 administrative members. The courier team has 22 members, with another 125 to be added per funding plans. The maintenance team has 15 members to care for the vans and the IT team has 4 members to oversee the capabilities of the administrative and courier laptops and software programs therein.

Executive Staff Roles include:

  • Executive Director of Administration
  • Executive Director of Operations
  • Executive Director of Human Resources
  • Executive Director of Facilities and Maintenance
  • Executive Director of Marketing and Sales

Functional Roles include:

  • Accountant/bookkeepers
  • Customer Specialists
  • Transportation Supervisor
  • Courier Supervisor
  • Courier Staff Members
  • Maintenance Supervisor
  • Maintenance Staff Members


The following are a series of steps that lead to our vision of long-term success. [Company Name] expects to achieve the following milestones in the following [xyz] months:

[Date 1]Finalize lease agreement
[Date 2]Design and build out [Company Name]
[Date 3]Hire and train initial staff
[Date 4]Kickoff of promotional campaign
[Date 5]Launch [Company Name]
[Date 6]Reach break-even

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